Thank you for choosing Adora Solution! We aim to provide clear, straightforward, and effective services, and we want you to feel confident in our partnership. Below are the terms that will guide our work together:

1. Payment Terms

To get started, we require a 60% advance payment. The remaining 40% is due before we deliver the final services.

For the *Trial Package**, the remaining 40% payment must be cleared within 10 days, regardless of campaign status or results.

Our package fees cover the cost of our agency's services only, including campaign setup, strategy, and creative work. They do not include platform-specific ad spend (e.g., Meta Ads, Instagram Ads, etc.).

Once services have begun, we do not provide refunds, as we begin work right away.

2. Ad Budget

* You are responsible for allocating and funding your advertising budget directly on platforms (e.g., Meta, Instagram, etc.).

* Adora Solution is not responsible for any platform-based payment failures or deductions.

3. Revisions and Edits

* We include two rounds of revisions for creatives and campaign strategies to ensure everything aligns with your vision.

* Additional rounds of revisions will incur extra charges, and any changes to the agreed-upon scope may result in delays and additional fees.

4. Timeline

* We’ll discuss and confirm timelines for campaign setup and delivery at the start of the project.

* Please note that delays in receiving client materials or approvals may impact the timeline, and we cannot be held responsible for these delays.

5. Client Responsibilities

* To ensure a smooth process, we’ll need access to the necessary platforms (e.g., Meta Ads Manager, page admin rights) and materials (e.g., branding, content, logos).

* Delays due to missing or incomplete information from your side may impact the campaign execution, and we kindly ask for your cooperation.

6. Confidentiality

* We treat your business information with the utmost care. Everything shared between us remains confidential and is used solely for the purpose of delivering the agreed services.

7. Performance Disclaimer

* While we’re committed to optimizing campaign performance, specific results (e.g., leads, sales, engagement) depend on various factors, including market conditions, client input, and platform algorithms.

* Campaigns may require some testing time to hit their full potential, and we cannot guarantee specific outcomes.

If Adora Solution is hired *only for Meta Ads handling**, we are not responsible for generating website purchases, as results also depend on the client’s social media presence, website performance, product pricing, and competition.

If Adora Solution is hired for *social media management in addition to Meta Ads**, campaign performance may be limited if content quality is low, audience engagement is minimal, or the account is new with a weak follower base. Website purchases cannot be guaranteed in such cases.

For *local businesses**, Adora Solution will work on delivering quality leads and inquiries through Meta Ads and by improving your social media presence. Our focus is on generating genuine interest and conversations for your products or services via Instagram and WhatsApp. However, final sales and conversions depend on external factors such as your pricing, service quality, customer communication, and competition.

8. Trial Package Policy

* For trial campaigns, all rights (including ad account structure, campaigns, targeting strategies, ad creatives, and designs) are fully reserved by Adora Solution.

* Campaign data and creatives developed under the trial package are the intellectual property of Adora Solution and cannot be used, duplicated, or repurposed by the client without prior written consent.

9. Client Cooperation & Communication

* Timely responses and cooperation from the client are critical for smooth execution. Delays in approvals, providing content, or granting access may affect results, for which Adora Solution is not responsible.

* All campaign optimizations are done based on available data, and clients are expected to provide accurate business/product information for best outcomes.

10. Termination

* Either party may choose to terminate the agreement with a 7-day written notice.

* If termination happens before project completion, you will be charged for the services we’ve already rendered up to that point.

11. Liability

* Adora Solution is not liable for any indirect or unforeseen damages resulting from our services.

* Clients are responsible for ensuring the legal and ethical compliance of their ad content and campaigns.

12. Ownership

Adora Solution retains ownership of all creative assets, reports, and materials until full payment has been made.

13. Force Majeure

We cannot be held responsible for delays due to factors beyond our control, such as platform outages, natural disasters, or unforeseen technical issues.

14. Amendments

We reserve the right to update these terms at any time. Should there be any updates, we’ll notify you in advance.

15. Advance Payment Acknowledgement

By making the advance payment, you confirm that you have read and understood all the terms outlined in this document.